Q. What
cameras work with Connexed Surveillance System (CSS)?
A. CSS works with all popular network cameras. Network cameras from
Axis©, Panasonic©, and Sony© are supported and more are being added
all the time.
Q. Where can I get cameras to go with my CSS account?
A. Your local Connexed reseller can sell you the cameras, or if you
are buying direct from Connexed we can sell you the cameras. Any
cameras bought from Connexed will be sold at MSRP and will be
shipped to you preconfigured for your installation.
Q. Do I need to know how to configure the cameras or the Connexed
Appliance?
A. You do not need to configure anything. At the time of your
account activation, a Connexed representative will work with you
over the phone to make sure your networking gear is properly
configured and the Connexed Appliance will ship pre-configured to
work at your location.
Q. What if I lose my broadband connection, will my files be lost?
A. No. The Connexed Appliance will store your files until the
broadband connection returns.
Q. What about this Connexed Appliance, will I need to support
another device?
A. Unlike a traditional DVR or NVR, the Connexed Appliance is a box
with no mouse or keyboard. It is maintained completely by Connexed,
we automatically handle everything from OS updates, to security
patches, to application updates. We even notify you automatically by
e-mail if the Connexed Appliance, or any of its cameras, go down.
Q. What if I already have a DVR-based system?
A. As long as you have Connexed supported network cameras, the
Connexed system can work in parallel with your DVR giving you the
ultimate in video surveillance security - onsite recordings on your DVR and offsite recordings stored safely at Connexed.
Q. What if I have an older system with analog cameras?
A. With the addition of a device called a"video server" your old
analog cameras will work with the Connexed service. If you buy your
video server direct from Connexed then it, along with your Connexed
Appliance, will ship preconfigured to drop into your network.
Q. What if I need help with network cabling or configuring my
network or other onsite help?
A. If Connexed can't help you over the phone then we will dispatch a
local technical representative to your location at competitive local
rates. We will then work with the technician to make sure all your
onsite needs are met.
Q. I'm a security company already selling cameras and DVR's. Does
Connexed work with resellers?
A. Yes. Give us a call and tell us about your business, chances are
that we'd like to sign you up.
Q. Is there evidence traceability in the system? How do you
handle chain of evidence issues?
A. Connexed sets a new standard in the chain of evidence. First, the
Connexed appliance stamps the time and date of the recording
directly into the video. However, unlike an NVR or DVR, where
someone could change the computer's time, the Connexed Appliance
gets its time from an Internet time authority via NTP (Network Time
Protocol) and this cannot be changed. Furthermore, when the file is
uploaded to the Connexed system, the time of the recording and
subsequent upload are stored in a database. An old fashioned DVR/NVR
can do neither of these things.
Q. Can a user get remote real time look-ins?
A. Yes. The real time remote surveillance can be done two ways: An
authorized user can log into the Connexed Surveillance System and
view the recently stored clips not quite real time) or view the
cameras live. Note that to view the cameras live, the cameras must
have a presence outside the customer's firewall. Unlike a DVR or NVR
system, however, the appliance itself never needs to have a presence
outside the customer's firewall -- so network security is
maintained.
